Statement of Supplier's (mBBh / mBBo) General Terms & Conditions

1. Type of Service
(i)The Supplier offers a home-delivered wireless network installation service that comprises hardware components and labour. (ii) In addition, at their discretion and where appropriate the Supplier can choose to offer other options, including telephone and onsite support and maintenance, and (iii) a range of other IT services that are itemized on the Supplier’s website.

2. Fees
(i) The Customer will pay for all materials used in their project (hardware, software and other peripherals) at the published retail price supplied by mBBh / mBBo. (ii) In addition customer will be billed for all time spent by the supplier’s engineers at the appropriate hourly rate. The current hourly rate for an engineer is £65.00 inc VAT.

3. Scope of Responsibility
(i) The customer must ensure that they have necessary manuals, CD-ROMs or diskettes containing technical data pertaining to the devices that need to be connected to the new network. (ii) The supplier will not be responsible for additional material costs or time overruns occurring as a result of customer’s equipment proving to be deficient, defective, inoperable, unavailable or differing from that specified in the supplier’s requirements.

4. Hours of Operation
(i) The Supplier can be contacted by phone, and our engineers are available for call-out between 8.00am and 6.00pm Monday to Saturday inclusive.

5. Warranties & Guarantees
(i) All hardware and software provided by the Supplier is covered by the appropriate manufacturer’s warranties and guarantees. (ii) The Supplier will use their best endeavours to ensure that the network service continues to function following installation but offers no warranty beyond that provided by the equipment manufacturer.

6. Limitation of Liability
(i) The supplier is not responsible for failures of the network service resulting from defective or deficient hardware, software or peripheral components. (ii)The supplier is not responsible for failures resulting from unavailability of service, whether temporary or permanent, at the customer’s telephone, cable or Internet Service provider. (iii) Furthermore the Supplier is not responsible for failures resulting from a change in service conditions or contractual terms at the customer’s telephone, cable or Internet Service provider.

7. Support & Maintenance
(i) In the event that supplied hardware or software proves to be defective, the customer can return the equipment for testing by post and new equipment will be supplied. (ii) A minimum call out charge will be applied if the supplier is required to attend the customer site.

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